Filing a Complaint

At Green One Capital, SCR, S.A., we value the trust placed in us by our investors and other stakeholders and are committed to providing our services in accordance with high standards of professionalism, transparency and diligence.

Should you wish to submit a complaint regarding the services provided by Green One Capital, dedicated channels are available for its receipt and handling.

How to submit a complaint

Complaints may be submitted through the following channels:

Email: compliance@greenonecapital.com
Telephone: (+351) 213 140 663
Address:
Green One Capital, SCR, S.A.
Attn: Compliance
Avenida da Liberdade, 245, 3.ºB, 1250-143 Lisboa
Electronic Complaints Book: www.livroreclamacoes.pt

Complaints handling procedure

All complaints received will be reviewed diligently, impartially and appropriately. Green One Capital will seek to provide a clear and reasoned response within the applicable legal deadlines.

Where, due to the nature or complexity of the complaint, it is not possible to provide a response within the applicable timeframe, the complainant will be informed of the reasons for the delay and, whenever possible, of the expected timeframe for completion of the review.

Supervisory authority

Without prejudice to any other remedies available under applicable law, complainants may also refer the matter to the competent supervisory authority: